No one can make you serve customers well.
Harvey Mackay tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine.
Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.
He handed my friend a laminated card and said:’ I’m Wally, your driver.
Taken aback, Harvey read the card. It said: Wally's Mission Statement:
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
I have a thermos of regular and one of decaf.'
My friend said jokingly, 'No, I'd prefer a soft drink.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'
'These are the stations I get and the music they play, if you'd like to listen to the radio.'
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'
Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.
He had just written a book called You'll See It When You Believe It.
Differentiate yourself from your competition. Don't be a duck. Be an eagle.
Ducks quack and complain. Eagles soar above the crowd.''
'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Smile and the whole world smiles with you.....The ball is in our hands!
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give
up...let us do good to all people.